Worry-free Purchase Claim

1. Where to submit a claim request with worry-free purchase:

Customers can access Seel Resolution Center to submit a claim request from either the tracking page in store or the policy confirmation email:

Tracking Page:

Find the protected order→Click on the section→Click "Report an issue"→You will be redirected to Seel Resolution Center.

Policy confirmation email sent by Seel:

The link toward Seel Resolution Center is embedded in the confirmation email:

You can also directly visit 17 Track to access the Resolution Center. In the case, you will need to manually fill in you email address and Worry-free purchase policy ID (or order ID) to log in the Resolution Center before you can file a claim.

2. How to submit a claim request with Worry-free Purchase:

Log in Seel Resolution Center

If you access Seel Resolution Center from the tracking page in store or the confirmation email, the log info will be automatically populated. If you visit 17 Track direcyly, you will need to manually fill in the info.

After logging in, choose the issue type:

1) Flow of submitting a claim for delay

2) Flow of submitting a claim for damage:

To file a claim for damage, you need to upload photos as proof of damage. They can read the help article via the link if you have questions about what to upload. You can also leave comments or notes if necessary.

3) Flow of submitting a claim for loss:

You may upload the supporting docs  based on what you have and leave comments or notes if necessary.

3. Supporting docs required to qualify for a claim

1) Supporting docs required for a claim of damage:

When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of damage. To file and qualify for a claim of damage, the following supporting documents are required:

• Clear photo(s) of the carries packaging and product package (if applicable).
• Clear photo(s) of how the item(s) are damage.

a. The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value, depending on how the damage affects the usability item(s).

b. Note the damage in packaging without affecting the item(s) inside, and clear pre-shippment item defects (e.g. loose threads) are not covered.

c. The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.

2) Supporting docs required for a claim of loss:

No supporting docs are required for a claim of delay, such cases will be automatically judged based on the tracking info your package's tracking number.

4. Payout options

Seel Supports payout in one of the following four options.

1.  Paypal: Supports multi-currency transfers. Funds arrive instantly once the claim is approved.
2. Venomo: Supports USD Transfers, funds arrive instantly once the claim is approved.
3. Direct deposit: Supports USD transfers via US bank account ACH transfer, takes 1~3 business days to arrive. This option is only available for transactions in USD.
4. Tremendous: Customers will receive their payout in the form of a virtual visa card.

You can choose how they'd like to receive their payout in last step claim submission.